Duo cannot recover access to those accounts without a backup. Enable Duo Restore for Third-Party Accountsīe sure to enable third-party account backup and restore if you use Duo Mobile to generate passcodes for logging into applications like Instagram, Facebook, Snapchat, or other web services. However, whether an account can be restored depends upon Duo Restore being enabled by the administrator in the Duo Admin Panel or whether you've set a recovery password for reconnecting third-party accounts. Encrypted iTunes backups will also work.ĭue to how apps are automatically backed up in iOS, the backup functionality of Duo Restore is always on for iOS users who have iCloud enabled and they will not see a notification indicating their information is being backed up. Nightly iCloud backups will include Duo Restore information. Back up your device to iCloud, with iCloud Keychain enabled to use Instant Restore.Make sure you are running the latest version of the Duo Mobile App on your current iOS device.Recovering Duo-Protected Accounts from a Protected Application.Recovering Duo-Protected Accounts with Instant Restore.

Enable Duo Restore for Third-Party Accounts.

If you are a Duo Mobile end-user (not an administrator) and are looking for help configuring Duo Restore beyond the instructions here, or if you are not sure if your organization permits use of Duo Restore, please contact your organization's IT help desk for assistance. Be sure to delete those accounts from Duo Mobile on the old device or delete Duo Mobile entirely from the old device once you verify the passcodes generated by the restored accounts work for logging in to those services.

Restoring any third-party accounts on the new device does not deactivate those accounts on the old device.

Restoring or reactivating any 'Duo-Protected' and 'Duo Admin' accounts on the new device deactivates those accounts on the old device.

When you use the below methods to restore Duo accounts on a new or replacement device, be aware that: Duo Mobile's restore functionality lets you back up Duo-protected accounts and third-party OTP accounts (such as Google or Facebook) for recovery to the same device or to a new device.

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